Terms and Conditions
Ordering Guidelines Orders can be placed through our website, by email, post, or telephone. To avoid communication errors, we strongly recommend placing orders in writing via our website or email. We guarantee the accuracy of written orders but accept no responsibility for errors arising from verbal miscommunication.
Orders are processed on the same day they are received. However, we cannot guarantee dispatch times in situations beyond our control. Once an order has been processed, any changes will be treated as a new order.
International orders require confirmation before processing, payment, and dispatch. The order will be held until the customer provides final confirmation.
Due to the volatile nature of the essential oil market, prices are confirmed only upon order placement. We strive to ensure accurate pricing on our website and catalog.
There are no minimum order quantities; however, bulk orders may offer significant savings.
If an item is short-delivered and charged, Cosmetic Chemicals UAE will cover the freight cost to resend the goods promptly. Please note that items are not back-ordered and must be reordered when available.
Same-day pick-ups are available with prior notice. Pick-up hours are between 9:00 AM & 5:00 PM.
Payment Method All orders must be paid for before shipping. We accept direct deposits and account transfers. If paying via direct deposit, please email the official receipt for prompt dispatch. Delays may occur if confirmation is not presented.
Pricing & Taxes All prices are quoted in AED Dirhams and exclude VAT. VAT applies to all taxable items, including freight. International orders may incur import duties and taxes that are the customer’s responsibility.
For international clients using their own freight forwarders, ensure the forwarder can deliver to your destination before placing an order. Orders returned due to delivery failure incur a 20% restocking fee, and freight charges are non-refundable.
Cancellations Orders canceled after 24 hours of placement incur a 20% restocking fee. Unconfirmed orders beyond 7 days will be automatically deleted, except for international orders, which remain in the system for 14 days. Pick-up orders must be collected within 7 days.
Shipping Cosmetic Chemicals UAE has accounts with major courier companies and arranges freight unless the customer opts for their courier service. We are not responsible for loss or damage once goods leave our warehouse if using an external courier.
Freight costs are based on weight, volume, and destination. Customers can request freight quotes before payment processing.
All orders must be checked within 7 days of receipt, and discrepancies must be reported immediately.
Returns, Refunds & Replacements Discrepancies must be reported within 7 days of receiving the order. No returns or exchanges are allowed after 7 days.
Returns reported after 7 days due to customer error incur a 20% restocking fee. Returns beyond 2 months of the invoice date will not be accepted.
Products must be returned in a resalable condition. Return freight costs are the customer’s responsibility unless the error is on Cosmetic Chemicals UAE’s part.
Product Liability The stability and nature of our products may be affected by storage conditions or when combined with other ingredients. We strongly recommend lab testing before commercial use. Cosmetic Chemicals UAE does not accept liability in this regard.
General Disclaimer All products are intended for cosmetic use only. Customers should refer to product labels or specification sheets for accurate information.
Cosmetic Chemicals UAE is not responsible for product misuse or failure to comply with regulations. Customers intending to re-label our products under their own brand must ensure compliance with local laws.
Packaging Products Disclaimer Packaging must be tested under intended conditions. Leaks, chemical reactions, and volumetric requirements should be verified before production. Cosmetic Chemicals UAE is not responsible for issues arising from packaging misuse.
Manufactured Products Ingredient Disclaimer Ingredient availability is subject to change. Cosmetic Chemicals UAE reserves the right to substitute alternate ingredients/raw materials as necessary.
Shelf Life Disclaimer Cosmetic ingredients generally have limited shelf lives. Our products are dispatched with the following minimum shelf-life:
Raw Materials & Cosmetic Ingredients - 9 months.
Dry Powder Ingredients - 9 months.
Essential and Other Oils - 12 months.
Liquid Extracts - 9 months.
Preservatives - 3 months.
Proper storage conditions must be maintained to achieve listed shelf life. Cosmetic Chemicals UAE is not responsible for reduced shelf life due to improper storage.
Workshop & Course Disclaimer & Booking Cancellation Policy Workshops may be subject to cancellation or modification. In case of cancellation by Cosmetic Chemicals UAE, customers are entitled to a refund or credit equivalent to the workshop cost.
Workshop bookings are non-refundable but may be transferred to another date or person. Cancellations must be made at least 7 days before the workshop.
Privacy Policy Cosmetic Chemicals UAE is committed to protecting customer information. Personal details collected are used for record-keeping and marketing purposes and are not shared with third parties.
Our website may use cookies and tracking technologies. Customers can manage cookie settings in their browsers.
For privacy concerns, contact our customer service team.
Contact Us For any inquiries regarding our terms and conditions, please contact us via our website at www.cosmeticchemicalsuae.com.